Terms of Service

Changes to These Terms

We may revise these Terms by posting an updated version and changing the date above, without prior notice. Continued use of the Services after a change means you accept the revised Terms.

Expression, Acceptable Use, and Enforcement

Mynymbox supports freedom of speech, privacy, and open discussion. Subject to applicable law, these Terms, the Acceptable Use Policy (AUP), and requirements applying to our Services, we permit lawful expression, including political speech, journalism, research, advocacy, criticism, and controversial or unpopular opinions. We will not restrict or terminate a Service solely because of a viewpoint, criticism of Mynymbox, or lawful content that is offensive, controversial, or unpopular. A complaint or takedown demand alone does not establish that content is unlawful or violates these Terms.

The AUP forms part of these Terms and describes prohibited activity, generally permitted uses, correction periods, abuse reports, and enforcement. We may suspend, restrict, or terminate an account or Service for a material violation of these Terms or the AUP; a legal, binding-order, or applicable provider requirement; nonpayment, suspected fraud, security compromise, or abuse creating material risk; or use that materially disrupts the stability, security, or availability of the Services. We may act where required by law or a binding order, to address serious or imminent harm, or to meet an applicable registrar, upstream provider, or other provider requirement.

Where reasonably practicable and lawful, we will explain the reason for an action and allow you to respond or correct the issue. We may act without advance notice when reasonably necessary to prevent serious or ongoing harm, address a security incident, comply with law or a binding order, or meet a provider requirement. Where practicable, we will limit action to the affected content or Service. Charges incurred before suspension or termination remain payable.

Accounts and Service Scope

A valid email address is all that is required to create an account. You may use a pseudonym or disposable email address; we do not require a real name, government identification, proof of residence, or phone number. You are responsible for protecting your passwords, session tokens, and two-factor authentication recovery codes, for activity through your account, and for keeping your account email accessible and current. Report suspected unauthorized access promptly. We may restrict or terminate accounts used to evade suspension, commit fraud, or violate the AUP, and may restrict access or require a credential reset to protect an account or investigate suspected misuse.

Unless agreed otherwise in writing, Services are unmanaged: you are responsible for configuring, operating, securing, and maintaining them and their software. We generally aim to answer most support tickets within 24 hours, but this is an estimate, not a guaranteed response time or service-level agreement (SLA). Unless expressly agreed otherwise in writing, we provide no uptime guarantee, SLA, or service credits.

Billing, Payments, and Renewals

Services are billed in advance unless stated otherwise. Renewal invoices are scheduled for issue 10 days before the Service due date. Our billing system runs a scheduled job daily at 00:00 Europe/Amsterdam local time (CET in winter and CEST during daylight-saving time) to process invoices and email invoices, reminders, and other billing messages. Processing or delivery delays do not change the invoice due date. You are responsible for keeping your account email current and checking your account and email for notices.

Payment is due by the date and time shown on the invoice. If no time is shown, payment is due by 23:59 Europe/Amsterdam local time on the due date. If an invoice is more than 48 hours overdue, we may suspend the related Service; if it remains unpaid for 96 hours, we may terminate it. Dedicated servers may be suspended once an invoice is 24 hours overdue. Charges continue to be payable, and suspension does not pause recurring charges unless we state otherwise in writing.

We accept Bitcoin, Lightning, Monero, and Litecoin through our self-hosted payment gateway. Other altcoins are processed through the third-party swap service Trocador.app. Cryptocurrency payments may be affected by network congestion, exchange-rate movements, confirmation requirements, or third-party availability. Payment is received when the amount due is credited to us through the relevant payment method.

Refunds

Initial Shared Hosting and Virtual Private Server (VPS) purchases may be eligible for a refund requested within 72 hours of purchase. This does not apply to renewals. Dedicated servers, domain registrations, transfers and renewals, additional dedicated-server IP addresses, and third-party fees are non-refundable. These exclusions do not apply where a refund is required by law.

We do not refund an account or Service terminated for an AUP violation except where required by law. Approved refunds are processed in accordance with applicable law and the practical and legal requirements of the payment method.

Orders and Provisioning

Shared Hosting and VPS orders are generally set up automatically after successful payment. Dedicated servers may take up to 48 hours to provision. Domain orders are screened and processed manually, generally within 24 hours. Unpaid orders older than 24 hours may be removed. These are estimates, not guarantees; timing may vary due to provider requirements, availability, verification, or circumstances outside our control.

Resource Use, Backups, and Data

You must use the Services without materially harming the stability, performance, security, or availability of our network, systems, or other customers’ services. We may impose reasonable limits, restrict processes, suspend a Service, or require an upgrade if your use materially affects shared infrastructure, our systems, or other customers. Where reasonably practicable, we will explain the issue and give you a chance to reduce usage before restricting the Service.

Unless your plan expressly includes backups, you are responsible for maintaining your own. Any backups we offer are not guaranteed and may be incomplete, unavailable, or unrestorable. Data may be lost, corrupted, or accidentally deleted. On termination, Service data may be permanently deleted and may not be recoverable. We do not promise immediate deletion from every backup or system copy; backup copies may be removed through ordinary retention processes, and information may be retained where required by law or reasonably necessary for security, disputes, or record-keeping. Retained personal information will be handled under applicable law and our Privacy Notice. You are responsible for backing up and exporting your data before termination.

Domain Names

This section applies to domains purchased, transferred, renewed, or managed through Mynymbox. Domains are registered through one or more registrars using an account held by Mynymbox, and a registrar may record Mynymbox Hosting LLC as registrant or account holder. This does not give you ownership of Mynymbox’s registrar account or Mynymbox-owned rights. As between you and Mynymbox, you retain the contractual right to control, use, renew, sell, assign, and transfer your domain, subject to fees, registry and registrar policies, applicable law, and lawful suspension or transfer restrictions. You may request a transfer to another registrar; we will provide reasonable assistance and required transfer information or authorization, subject to verification, security checks, registrar rules, and payment of amounts due.

You are responsible for providing accurate registration and contact information where required, and for monetary or legal claims arising from your domain or its use. Where applicable, registrations are processed through ICANN-accredited registrars, and you agree to relevant registrar terms and registry policies, including ICANN’s Uniform Domain-Name Dispute-Resolution Policy. We do not guarantee a domain shown as available will be registered successfully, and domain services are provided without warranty to the maximum extent permitted by law.

Prices may change. Our search may not identify premium domains and may display standard pricing. If a domain is premium, we may cancel the order and issue account credit, or apply your payment toward its premium price if you choose to proceed and pay any balance. We will not process, and may cancel, orders intended for phishing, copyright or trademark infringement, or other activity prohibited by these Terms or the AUP. Any refund in such cases is account credit unless a refund is required by law. We may suspend a registered domain later used for phishing or similar abuse where reasonably necessary or required by law or an applicable provider.

Intellectual Property and Third-Party Services

Mynymbox and its licensors retain all rights in our websites, systems, software, trademarks, branding, documentation, and Services. These Terms do not transfer those rights to you. You may not copy, modify, distribute, reverse engineer, resell, or create derivative works from our systems or materials unless authorized in writing or permitted by law.

Our Services may rely on or interact with third-party providers, including registries, registrars, payment and swap services, software providers, and network providers, whose services may have separate terms and policies. We are not responsible for their independent availability, performance, policies, or actions. This does not exclude responsibility that cannot lawfully be excluded or responsibility for our own acts or omissions.

Disclaimers and Limitation of Liability

To the maximum extent permitted by law, the Services are provided as is and as available, without express or implied warranties. We do not warrant that they will be uninterrupted, secure, or error-free, that material accessible through them will be free of harmful components, or that a website will achieve particular traffic, patronage, or business outcomes. Nothing in these Terms excludes or limits a warranty, consumer right, or liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, Mynymbox is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, or data, even if advised of the possibility. Our total liability for claims relating to a Service is limited to the amount you paid us for that Service in the three months before the event giving rise to the claim. This limit does not apply to liability that cannot lawfully be limited.

Indemnity

To the extent permitted by law, you will indemnify Mynymbox and its owners, personnel, and agents against third-party claims, losses, liabilities, damages, and reasonable legal expenses arising from your content or use of the Services, your breach of these Terms or the AUP, your violation of law, or an allegation that your content or use infringes or misappropriates another party’s rights. Where legally permitted, we will give reasonably prompt notice of a claim. You may not settle a claim in a way that imposes liability or obligations on Mynymbox without our written consent. You are not required to indemnify Mynymbox for its own liability where doing so would be unlawful.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Federation of Saint Kitts and Nevis, without regard to conflict-of-law principles, subject to mandatory laws applying to you or the Services. To the extent permitted by law, disputes are subject to the exclusive jurisdiction of the courts of Saint Kitts and Nevis, and each party submits to that jurisdiction. This does not limit mandatory consumer rights or a right to bring a claim elsewhere where applicable law requires or permits it.

Notices and Other Terms

Legal notices and service of process should be directed to our registered agent at the registered office above, subject to applicable procedural rules. We may send account and Service notices to your account email, and an email is treated as sent when transmitted to that address, except where law requires actual or deemed receipt. Keep your email current and check it regularly. You may contact us through the contact methods published on our website.

We are not liable for failure or delay caused by events beyond our reasonable control, including provider, power, or network failures, natural disasters, civil unrest, cyberattacks, labour disputes, or government action. This does not excuse payment for Services already provided or exclude liability that cannot lawfully be excluded.

If a provision is unenforceable, the rest remains in effect to the extent permitted by law. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign them as part of a merger, acquisition, reorganization, or asset sale, subject to applicable law. These Terms and the AUP are the entire agreement regarding the Services and supersede prior agreements and understandings on that subject.