Terms of Service (ToS)

1. Scope and Acceptance

These Terms of Service (“ToS”, “Agreement”) together with all additional terms and policies apply to all products and services of Mynymbox LLC (“Mynymbox”, “we”, “us”) and form the legal agreement with you (Customer, “you”). By ordering or using our services, you confirm that you have read, understood, and agree to this Agreement and all referenced policies; if you do not agree, do not use our services. Services are for legal activities only, and we comply with applicable local laws where we operate. The following documents form part of this Agreement: our Acceptable Use Policy and our Privacy Policy.

2. Account Information

You must provide and maintain a valid email address; we will use it for all account, abuse, and security notices. Failure to keep it valid or to respond when required is a breach of this ToS and may result in suspension or termination. How we process your email address and other personal data is described in our Privacy Policy.

3. Jurisdiction and Legal Responsibility

Where Mynymbox acts solely as your host, we are not engaged in or soliciting interstate or international commerce on your behalf. If Mynymbox is named in any dispute or litigation arising from your acts affecting out‑of‑state persons or entities, you must indemnify, defend (at your expense, including all legal costs), and hold us harmless, and challenge any out‑of‑state jurisdiction over us. All legal issues shall be governed by the laws of United States of America. You are fully responsible for all content and material you create, host, or make accessible; Mynymbox is not responsible for content not directly posted by us.

4. Avail and Backups

We store your websites, files, email, and databases on our servers, but internet and hardware failures, downtime, vulnerabilities, and maintenance may occur. On unmanaged services you are solely responsible for backups at your own expense. We are not liable for any data loss for any reason and will not provide backups where services contain materials prohibited by our Acceptable Use Policy.

5. Maintenance

We may temporarily suspend services for repair, maintenance, improvement, or for any reason needed to maintain adequate service; scheduled maintenance will generally be announced at least 24 hours in advance, while emergency work may occur at any time with or without notice. Invalid rDNS records may be removed at our discretion. You must operate your services so they are not listed, banned, or blocked in blacklists or firewalls; we will not issue replacement IPs for issues caused by your negligence.

6. Security

Security cannot be perfect; you are solely responsible for securing your services, changing default passwords, applying patches, and configuring appropriate protections. You bear all risk and damage from unauthorized access and security incidents and agree to indemnify and hold Mynymbox harmless for any compromise arising from your actions, our actions, or those of any third party. You must keep passwords confidential and notify us immediately of any suspected breach or unauthorized account use. Our measures to protect personal data are described in our Privacy Policy.

7. Refunds

For Shared Hosting and VPS, you may request a refund within 48 hours from deployment. Dedicated servers, domains, and additional IPs for Germany and Finland are non‑refundable and remain active for the full billing cycle. Refunds in cryptocurrencies are not possible under any circumstances.

8. Abuse and Copyright

Abuse notifications must be sent via our ticket system or to abuse@mynymbox.io and should include a description of the abuse and method, sender contact details, and supporting evidence. On receiving a valid abuse report, we may forward it to you, suspend the service, and require your response within 48 hours; if you fail to respond in time, we may terminate the service without refund. You are solely responsible for any copyright infringement caused by what you host; we are not a DMCA‑ignoring hosting provider. We have zero tolerance for illegal activity and spam; hosting child pornography, terrorist propaganda, or similar illegal content is strictly forbidden and will result in immediate cancellation.

9. Payments

All services are prepaid. We accept cryptocurrencies such as Bitcoin, Lightning, Litecoin, Monero, and others via our own self‑hosted crypto payment gateways without third parties; for some cryptocurrencies we may use swap or aggregation services. Renewal invoices are sent 14 days before the due date; if payment is not received on time, the service may be deleted and all data removed. We do not activate new orders or packages while you have any outstanding balance; unless we agree otherwise in writing, your balance must be 0.00 EUR to set up new services. How we store payment‑related technical data (such as transaction IDs) is described in our Privacy Policy.

10. Resource Use and Email

If your account uses an unacceptable amount of system resources, we may temporarily deactivate it and, in extreme cases, give an eviction notice with 5 days to move to another provider. On shared hosting, running background programs is not allowed, as they can impair other customers. Use of our mail service for mass mailings (spam or non‑spam) is strictly forbidden, and using spam to advertise a site hosted by Mynymbox is also a violation.

11. Domain Name Services

Domains registered through our system are registered in the name of Mynymbox LLC on your behalf; Mynymbox does not own these domains. You retain full rights to sell, transfer, assign, control, and renew them, and you are solely responsible for all monetary and legal claims related to your domains. We do not guarantee that a domain shown as available will be registered successfully and provide no warranty on domain services; prices for registration, renewal, and transfer may change at any time. Our search cannot detect premium domains and may show them as free; if a domain turns out to be premium, we may cancel the order and credit the amount to your account, for use on another domain or, if you choose, toward the premium price after funds are received. We will not process and may cancel (with account‑credit refund only) any domain used or intended for phishing, copyright or trademark violations, or other breaches of this ToS or our Acceptable Use Policy; if a domain is already registered and later used for phishing, we may suspend it.

12. Order Processing

Shared hosting and VPS are generally set up automatically after successful payment; dedicated servers may take up to 48 hours to provision. Domain orders are screened and processed manually (for reasons including fraud protection) and are usually handled within 24 hours. Unpaid orders older than 24 hours may be removed from our system.

13. Support

All Mynymbox services are unmanaged unless explicitly stated otherwise in the product description. Support tickets are generally answered within 24 hours; sales requests have lower priority and may take longer. We prioritize support for existing customers and active services.

14. General Provisions

Failure by either party to enforce any provision or right under this Agreement does not constitute a waiver. If any provision is found invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect. Mynymbox may modify this ToS at any time; if you do not agree to changes, you must discontinue your services. Continued use of our website or services after changes take effect constitutes your acceptance of the updated ToS.

These Terms of Service were last updated on 2025‑12‑15.